CCLC Mac Guide

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Introduction

The CCLC is now fully Mac-friendly. Your new Mac will be set up by IT staff to be able to access all CCLC systems, including email, VPN, apps, and shared drive access. This guide will help you become familiar with all CCLC systems on your Mac. Use the Index below to quickly navigate the sections in the guide.



1. Overview of MacOS

If you're new to MacOS, use the links below to learn how to use it.


2. Troubleshooting Common Problems

 

Rebooting your Mac

If you're having trouble, the best way to resolve it is to reboot your Mac. Go to the Apple menu, and click Restart...

 

WiFi Connectivity on CCLC Campus

The Wi-Fi connection on your mac can sometimes become slow or disconnected. Use these steps to troubleshoot:

1. Turn Wi-Fi off and on again

This step can fix most Wi-Fi issues. To begin, open the Wi-Fi menu in the status bar. Click Turn Wi-Fi Off. Open the Wi-Fi menu again, and click Turn Wi-Fi On. Your Mac should reconnect to the "CCLC" Wi-Fi network.

 The Wi-Fi menu

The Wi-Fi menu

2. Change your location

If the step above doesn't resolve your issue, and you have a poor connection, try moving closer to an access point. Generally this means being inside a building, and not outside.

If you have a poor connection inside a building after following the step above, please report it to IT staff by clicking the "How can we help?" button in the lower right.

3. Remove other networks

If your Mac is connecting to another CCLC network other than "CCLC", then use these steps to remove the other networks.

 Your Mac should only connect to "CCLC"

Your Mac should only connect to "CCLC"

1. Open System Preferences.

2. Click Network.

3. Click Advanced.

4. Find the network, click it, and click the minus (-) symbol.

5. Click OK, then click Apply.

If your Mac doesn't connect to the "CCLC" network, please click the "How can we help?" button in the lower right of your screen to ask for the password.

 

Getting Help

If you still need help, you can chat with one of our IT team members by clicking the "How can we help?" button in the lower right of your screen.


3. Accessing Email

1. Open Outlook

To open Outlook, click this icon in your dock:

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2. How to use Outlook

Click below to learn how to use Outlook on your Mac.


4. Accessing VPN

VPN stands for Virtual Private Network. The CCLC VPN allows your Mac to function as if you were physically at the CCLC campus. This allows you to access the shared drive, print, and any other functions that require a connection to the CCLC network. 

You should not attempt to connect to the CCLC VPN if you are already on the campus.

1. Open the VPN menu

Click the VPN menu in the status bar, then click "Connect CCLC VPN".

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When you are finished using the VPN, open the menu again and click "Disconnect".


5. Accessing the Shared Drive (Server)

The shared drive is located on the CCLC server at our campus. All staff should store their work files on the shared drive in the event that your computer is lost, stolen, or broken. Storing files on the shared drive also allows other staff members to access them.

 

1. Make sure you're connected to the network

If you are not on campus, visit the VPN Section to connect your Mac to the CCLC VPN.

If you are on campus, make sure your Mac is connected to the "CCLC" Wi-Fi network.

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2. Open Finder

Located in the dock.

3. Click the shared drive icon

The icon is located next to the search bar, and looks like a blue hard drive.

The icon may become a question mark occasionally. It will revert back to the correct icon once you click it.

 Hard drive icon next to search bar.

Hard drive icon next to search bar.

 Question mark icon. Clicking it will still open the shared drive.

Question mark icon. Clicking it will still open the shared drive.

4. Move or copy items

1. To copy items to a folder in the shared drive, just drag them from your desktop or another folder.

2. To move items, hold down the command key while dragging the item. The green "+" will go away when you hold down the command key.

5. Open items

You can open any item on the shared drive, such as a Word document, and edit it as if it was on your Mac. When you're done, just save it like you normally would.

6. Save items

If you're saving an item such as a Word document to the shared drive:

1. Hit command + S on the keyboard. 

2. In the window that pops up, click "exch1", then open the "shared" folder.

3. Navigate to the folder you want to save the file to, and click Save.

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6. Shared Drive Organization

The shared drive has a few rules to keep it tidy and easy to use.

Always save in a subfolder.

Never save a file in the root of the shared drive. Always open another folder, such as CCLC Documents, or Media, first. These folders also have subfolders, so make sure to locate the appropriate one, or create one if needed.

Example:

Save an image to: shared > Media > CCLC Pics > 2018 ...
Don't save it to: shared


Media Folder Protocol

All images, logos, and videos should be saved to Media.

Please open the Media Folder Protocol document to see how to sort and label items in this folder:

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7. Printing

Small Printers

To print to any of the small Brother printers on campus, just hit command+P and choose the printer, and hit print.

 

Toshiba Printers

To print to either of the Toshiba printers, follow these steps:

  1. Hit command+P.

    If you are printing from Chrome, hit command+option+P.

    If you are printing from Safari, it’s recommended that you move the content to another application like Word before printing.

    If you are printing from an Adobe application, click the Printer… button in the lower left after hitting command+P.

  2. If the dialog isn’t expanded, click Show Details.

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3. Select the printer next to Printer:. The Toshiba 3555c is in Rice Hall, and the 2050c is in the admin building.

 

4. Printing in black and white:

Click Layout, and select Color Settings 1, and select Mono next to Color Type. Click Print.

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5. Printing in color:

Click Layout, and select Print Mode, and check the Department Code checkbox, and enter the code “12345”. Click Print.

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Using the Bypass Tray

Use the bypass tray for any non-standard paper, like cardstock or labels.

  1. Follow the steps above to select color or black and white printing.

  2. Click Layout, and select Paper Feed. Click Auto (Default), and select Bypass Tray. Click Print.

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3. Load your paper into the bypass tray on the right side of the printer, following the instructions printed there.

4. Once the blue light on the printer stops blinking, the Job Status button on the screen will begin blinking orange. Tap Job Status, and press the green Start button.

 

Troubleshooting Toshiba Printers

1. If your job isn’t printing

If you send a print job and it hasn’t printed, check to see if there’s a blue blinking light on the printer. If there is, it means it’s still receiving your print job.

If there’s no blinking blue light, check to see if the Job Status button on the screen is flashing orange. If it is, it means the printer might be out of paper, or there’s another error. Press the button to see what the error is.

If there’s no indication from the lights or screen on the printer, click the printer icon in your dock:

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If you see the message “IPP Printer is Idle”, it means you either tried to print something in color without entering the correct code, or tried to print something in black and white without selecting it. Click the X next to the job, and go back to Step 4.

If you’re still getting the error message, try restarting your Mac. If that doesn’t work, click the How can we help? button in the lower right to talk to an IT team member.